A Question?
Find here all the answers about delivery, installation, and our products. Need help? Our team is here for you! 😊
🕒 What is the delivery time for a personalized night light?
🕒 What is the delivery time for a personalized night light?
Personalized wall night lights with a name require 6 to 7 days of manufacturing in our workshop before shipping. Therefore, plan for a total delay of 8 to 10 days for receipt. Non-personalized products are shipped in 2 to 3 business days.
📦 How can I track my order?
📦 How can I track my order?
Once your order is shipped, you will receive a tracking link by email. Delivery takes an average of 48 to 72 hours after shipping.
🚚 The tracking indicates that my package is delivered, but I haven't received anything.
🚚 The tracking indicates that my package is delivered, but I haven't received anything.
No worries! It is possible that the delivery person dropped it off at a pickup point. Contact us and we will investigate for you.
🔄 I wish to return my product, how do I do that?
🔄 I wish to return my product, how do I do that?
You have 14 days after receipt to return your product to us. Contact us, and we will send you the return procedure.
✏️ Can I modify or cancel my order after purchase?
✏️ Can I modify or cancel my order after purchase?
If your order has not yet been shipped, we can still modify or cancel it. Please contact us quickly and we will take care of it.
🌱 What are the Lenny & Alba night lights made of?
🌱 What are the Lenny & Alba night lights made of?
Our night lights are made of CE certified organic wood, sourced from sustainably managed forests. They are hand-painted with water-based paint, free from harmful substances, completely safe for children.
🔩 How to fix the night light to the wall?
🔩 How to fix the night light to the wall?
The installation is very simple: you can hang it with a screw or a nail, or opt for the included adhesive attachment system, ideal for a no-drill installation. Your night light is ready in just a few minutes!
🛡 What is the warranty on the products?
🛡 What is the warranty on the products?
All our night lights come with a 2-year warranty. In case of a problem, we will send you a replacement product.
📦 My product arrived damaged, what should I do?
📦 My product arrived damaged, what should I do?
Sorry for the inconvenience! Just send us an email with a photo of the damaged product. We will ship you a new item immediately and send you a return label to send back the defective item.