What is the delivery time for a personalized wall night light?
For personalized wall night lights with a first name, the preparation time is 6-7 days in our workshop, before shipping. Please allow a total delivery time of 8-10 days, as opposed to our standard time of 2-3 days for non-personalized products.
I would like to track my order
You are in a hurry to receive your Babynotte, that’s normal!
All orders are shipped from our workshop.
You will be able to track your package via the tracking link that you will receive a few hours after placing the order.
Delivery time is 48 to 72 hours on average.
My product arrived broken
Damn, these are things that can (rarely) unfortunately happen.
To get a quick solution, nothing could be simpler, send us an email with a photo of the product received, we will send you a new one straight away.
A return slip will then be sent to you to return the damaged product to us.
The tracking announces that my package is delivered but I have not received anything
Don't panic, it may be that in your absence the delivery person has left the package at a relay point. Contact us and we will investigate for you.
I would like to return my package to you
You benefit from a withdrawal period of 14 days following your purchase.
To do this, nothing could be simpler, contact us and we will give you the return procedure.
I want to modify / cancel my order
Are you still hesitating between this or that composition after placing an order?
No worries, write to us and we can always modify your order.
What material are Babynotte lamps made from?
The Babynotte is made from wood to the highest standards. It is hand painted in our workshops with water-based paint which respects the most fragile skin.
The wood is European certified and CE certified.
No dangerous materials are present in the product, it is 100% natural.
We don't joke with your baby's room!
How to attach the Babynotte lamp to the wall?
Nothing could be simpler, all you need is a screw or a nail to hang your Babynotte on the wall.
What is the warranty on the products?
Your satisfaction is our priority !
Your product is guaranteed for 2 years.
If you encounter a problem, we will resend you a new BabyNotte.
