FAQs– Lenny et Alba


What is the delivery time for a personalized wall night light?

For personalized wall night lights with a first name, the preparation time is 6-7 days in our workshop, before shipping. Please allow a total delivery time of 8-10 days, as opposed to our standard time of 2-3 days for non-personalized products.

I want to track my order

You're in a hurry to receive your Babynotte, that's normal!

All orders are shipped from our workshop.

You will be able to track your package via the tracking link that you will receive a few hours after placing the order.

The delivery time is 48 to 72 hours on average.

My product arrived broken

Damn, these are things that can (rarely) unfortunately happen.

To find a solution quickly, nothing could be simpler, send us an email with a photo of the product received, we will send you a new one in stride.

A return form will then be sent to you to return the damaged product to us.

The tracking announces that my package is delivered but I have not received anything

Do not panic, it is possible that in your absence the delivery person has deposited the package at a relay point. Contact us and we will investigate for you.

I want to return my package to you

You have a withdrawal period of 14 days following your purchase.

For that, nothing could be simpler, contact us and we will give you the return procedure.

I want to modify / cancel my order

Are you still hesitating between this or that composition after placing an order?

No worries, write and we can always modify your order.

What is the material of Babynotte lamps?

The Babynotte is made of wood to the highest standards. It is hand-painted in our workshops with water-based paint that respects the most fragile skin.

The wood is European certified and CE certified.

No hazardous materials are present in the product, it is 100% natural.

We are not kidding with your baby's room!

How to fix the Babynotte lamp to the wall?

Nothing could be simpler, all you need is a screw or a nail to hang your Babynotte on the wall.

What is the warranty on the products?

Your satisfaction is our priority !

Your product is guaranteed for 2 years.

If you have a problem, we will send you a new BabyNotte.