I would like to track my order
You are in a hurry to receive your Animaluce, that's normal!
All orders are shipped from our workshop.
You can track your package via the tracking link that you will receive a few hours after placing the order.
Delivery time is 48 to 72 hours on average.
My product arrived broken
Damn, these are things that can (rarely) unfortunately happen.
To find a quick solution, nothing could be simpler, send us an email with a photo of the product received, we will send you a new one immediately.
A return slip will then be sent to you to return the damaged product to us.
The tracking announces that my package is delivered but I have not received anything
Don't panic, it may be that in your absence the delivery person has left the package at a relay point. Contact us and we will investigate for you.
I would like to return my package to you
You benefit from a withdrawal period of 14 days following your purchase.
For this, nothing could be simpler, contact us and we will give you the return procedure.
I want to modify / cancel my order
Are you still hesitating between this or that composition after placing an order?
No worries, write and we can always modify your order.